Contact Edgecase Labs
Whether you have a fully scoped project, a rough idea on a whiteboard, or a system that needs rescuing, we would love to hear about it. We are an email-first team: every enquiry is read by an engineer who works on projects like yours, not a generic inbox nobody watches.
The quickest way to reach us is by email: ceo@edgecaselabsau.space
Contact details
Email is the best way to reach us for everything: new project enquiries, quotes, support questions and partnership discussions. You can write to us at any time, including after hours and on weekends, and we will pick it up when the office reopens.
Business hours
| Monday to Friday | 9:00 am – 5:30 pm (Melbourne time, AEST/AEDT) |
|---|---|
| Saturday | Closed |
| Sunday | Closed |
| Victorian public holidays | Closed |
Location
Based in Melbourne VIC, Australia, working with clients Australia-wide. Our day-to-day collaboration happens over email, video meetings and shared project workspaces, so geography is rarely a barrier.
Response time
We aim to reply to every enquiry within one business day. If your message arrives after hours or on a public holiday, you will hear from us on the next business day.
Send an enquiry
Complete the form below and your email application will open with your message ready to send to ceo@edgecaselabsau.space. Fields marked with an asterisk are required.
What happens next
- We read your enquiry. Every message is reviewed by a senior member of our engineering team, usually the same business day.
- We ask focused questions. If anything is unclear, we will reply with a short list of questions rather than guess at what you need.
- You receive a clear recommendation. Depending on your enquiry, that may be a formal quote, a proposed approach, or an honest suggestion that you do not need us at all. Where a quote is appropriate, you can also jump straight to our quote request page.
Who we work with
Edgecase Labs Pty Ltd supports small and medium-sized Australian businesses, startups and not-for-profits across Melbourne, regional Victoria and every other state and territory. See our areas we serve page for the full list, or browse our services to understand what we deliver.
Not sure whether your problem is big enough to bother us with? It almost certainly is. Early-stage conversations cost nothing, and we will tell you plainly when a project is not worth doing.
Frequently asked questions
How quickly will I get a reply?
Within one business day in almost all cases. Enquiries sent overnight or on weekends are answered on the next business day, in the order they arrived.
What information should I include in my first email?
The more context, the better. Helpful details include what your business does, the problem you are trying to solve, any existing systems involved, your ideal timeframe and whether you have a budget range in mind. A rough description is perfectly fine; we will ask follow-up questions.
Do you work with businesses outside Melbourne?
Yes. While we are proudly Melbourne based, we deliver projects for clients across Australia. Remote collaboration, clear documentation and regular written progress updates are built into how we work.
Can you sign a confidentiality agreement before we discuss our project?
Generally, yes. Mention it in your first email and we will arrange it before any detailed discussion takes place.
I just want a price. Can you quote without a long discovery process?
For well-defined work such as a fixed integration, a small application or ongoing support, we can often quote quickly from a short email exchange. For larger or less certain projects we prefer a brief discovery phase so the quote we give you is one we can stand behind. Our quote request page explains the options.