Privacy Policy
Introduction
Edgecase Labs Pty Ltd (ABN ) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) it contains.
By engaging our software and technology services, using our website at https://edgecaselabsau.space, or contacting us, you agree to the handling of your personal information as described in this policy.
What personal information we collect
The types of personal information we may collect include:
- Your name, business name and role or title.
- Your contact details, including your email address.
- Details of your enquiries, quotes and correspondence with us.
- Information relevant to the delivery of our software and technology services, including project requirements, technical specifications and access credentials where necessary to perform work on your systems.
- Billing and payment information required to invoice for services.
- De-identified website usage data such as pages visited and referring pages.
Where reasonably practicable, we collect personal information directly from you. We may also collect information from third parties, such as referral partners, where you have consented to that collection or it is otherwise permitted by law.
How we collect personal information
We generally collect personal information through:
- Enquiry and quote request forms submitted on our website.
- Email correspondence with our team.
- Telephone, video and in-person meetings with clients and prospective clients.
- Service delivery processes, including onboarding, project management and support.
Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and preparing quotes for prospective clients.
- Delivering, maintaining and supporting our software and technology services.
- Managing our business relationships, contracts and accounts.
- Invoicing, payment processing and record-keeping.
- Improving our website and services.
- Complying with our legal and regulatory obligations.
We will not use or disclose your personal information for unrelated secondary purposes without your consent, unless permitted under the Australian Privacy Principles.
Disclosure of personal information
We may disclose personal information to:
- Service providers and subcontractors who assist us in delivering our services, such as cloud hosting, communication and payment providers.
- Professional advisers, including accountants and legal advisers, where reasonably required.
- Regulatory bodies or law enforcement agencies where required or authorised by law.
Some of these third parties may be located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle that information in a manner consistent with the Australian Privacy Principles.
Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate technical and organisational measures such as access controls, secure storage and restricted access to systems containing personal information.
Personal information that is no longer required for a permitted purpose, or that we are not legally required to retain, will be securely destroyed or de-identified where reasonable and practicable.
Access and correction
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
To make a request, please email us at ceo@edgecaselabsau.space. We may ask you to verify your identity before processing your request.
Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your browsing experience. Most browsers allow you to refuse cookies or be notified when they are set. You may disable cookies in your browser settings, though some features of the website may not function as intended.
Marketing communications
Where you have opted in to receive updates from us, we may send you information about our services. You may unsubscribe from marketing communications at any time by replying to the email or contacting us at ceo@edgecaselabsau.space.
Complaints and privacy enquiries
If you have a question about this policy, or believe we have breached the Australian Privacy Principles or your rights under the Privacy Act 1988 (Cth), please contact us at ceo@edgecaselabsau.space. We take privacy complaints seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.
Contact us
For all privacy matters, including access, correction and complaint requests, contact Edgecase Labs Pty Ltd at ceo@edgecaselabsau.space or via our contact page.